Privacy Policy

We are Mira Cares Limited, a home care provider incorporated in England. Our company number is 02624948 and our registered address is

Diamond House
179-181 Lower Richmond Road
Richmond
Surrey
TW9 4LN

(“Mira Cares Limited” / “we” / “our” / “us”). We are committed to ensuring that your privacy is protected. We comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy.

This Privacy Policy [together with our website terms and conditions and cookie policy] sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at www.miracares.co.uk (the “Website”) you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

What information does Mira Cares Limited hold and how will we use it?

Information you give Mira Cares Limited: You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you marketing information or call back option. The information you give us may include your name, email address, address/location and phone number.

We will retain this information while we are corresponding with you or providing services to you or to a Service User you represent. We will retain this information for 13 months.

Information Mira Cares Limited collects about you: Mira Cares Limited may collect the following information from you when you visit the website:

We retain this information for 13 months.

Information we receive from other sources: This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. We will retain this information 13 months.

Cookies

The Website uses cookies to distinguish you from other users of the website. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

Use Made of the Information

We may use the information we receive and/or collect about you to:

Mira Cares Limited processes personal information for certain legitimate business purposes, which include some or all the following:

If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested.

Where we are processing personal data that we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by contacting us via the following webpage. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.

If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by clicking the “Unsubscribe” option in any email we send to you and providing the details requested or by contacting us via the following webpage and we will take steps to ensure that this information is deleted as soon as reasonably practicable.

We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.

Third Party Sites

Our website may contain links to third party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.

How Safe is your Information?

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage. We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.

Disclosure of your Information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties including:

Please note, we may need to disclose your personal information where we:

Where we Store your Personal Data [if Mira Cares Limited does not transfer personal data outside the EEA, this policy entry can be deleted].

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) to [insert the reasons why personal data is transferred outside the EEA, for example, because it is hosted on a server outside the EEA]. By submitting your personal data, you agree to this transfer, storing or processing. Mira Cares Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. If a finding of adequacy hasn’t been made by the EC Commission in respect of the country to which the data is transferred, we will only transfer it where there are appropriate safeguards in place, including the use of EU standard contractual clauses or an intragroup agreement.

Your Rights in Respect of your Data

If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us via the following webpage.

If you wish to access or rectify the information we hold about you, or request that such information be transmitted directly to another data controller, please contact us via the following webpage. We shall process your request to access your information within one month of receipt, or we will let you know within that timeframe if we need more information from you. We will process your request free of charge.

To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us via the following webpage.

If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner’s Office. Contact details for the ICO can be found at https://ico.org.uk/.

If you have any further queries or comments on our Privacy Policy, please contact us via the following webpage or you can contact us by emailing mghelp@miracares.co.uk .We also welcome your views about our website and our Privacy Policy.

Our Services

We offer a wide range of services. Please see below for some of the services that we provide:

Home Help

We aim to provide home healthcare in all its forms, not only personal individual care but we also endeavour to ensure our clients are helped around the house with their own specific and daily needs.

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Live-In Care

We believe that our loved ones deserve to live in the comfort of their own homes. They can be lonely and needing the reassurance of a companion or when they become frail and unable to maintain with activities of daily living. We are here to discuss with you what we can do to help.

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Bespoke Care

We understand every person is different, therefore we believe that there is no blanket ‘care’ model. We aim to provide care to the needs of the client. Please let us know what your needs are so that we can tailor a plan just for you, one that will ensure your specific requirements are met!

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Companionship

Companionship, especially at older ages, is extremely important. Our carers aim to be more than just a carer, we are someone you can talk, laugh, joke with... someone to create great memories with. We are here for you!

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Call Us @ 02034889199

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